Policies (PLEASE READ!)

Terms & Conditions

Thank you for your interest in Shine Designs By Pat! Your satisfaction is our top priority! If you have any problem with a transaction, just let us know by accessing our contact page and we will work with you to resolve the issue. Please read carefully the terms below.

BY HAVING SUBMITTED YOUR PURCHASE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF ALL THE POLICIES OF THIS STORE, EACH AS MAY BE MODIFIED FROM TIME TO TIME. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MAY NOT PLACE YOUR ORDER. SHINE DESIGNS BY PAT RESERVES THE RIGHT TO REFUSE SERVICE TO ANYONE.

The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "Shine Designs By Pat" or "shinedesignsbypat.com"). Your use and/or placement of any order indicate your acceptance of these Conditions Shine Designs By Pat of Georgia.

*DISCLAIMER:

ALL TRADEMARKED LOGOS BELONG TO THEIR RESPECTED OWNERS, WE ONLY USE THOSE ITEMS AS CANVAS TO SHOWCASE OUR WORK BY DECORATING EXISTING AUTHENTIC PRODUCTS OR CUSTOMIZING ITEMS OWNED AND PROVIDED TO US BY CLIENTS, OR, PER THEIR REQUEST. WE BUY GENUINE ITEMS DIRECTLY FROM THEIR SOURCE. SHINE DESIGNS BY PAT IS NOT AN AUTHORIZED REPRESENTATIVE, OR AFFILIATE, OF ANY COMPANY WE SHOW ON OUR WEBSITE, NOR DO WE CLAIM THEIR TRADEMARKS AS OUR OWN.

CRYSTAL DESIGN REPAIR:

Every SHINE DESIGN BY PAT item will come to you with extra crystals in every size and color used in that design. It will help if you save them, in case you want to put a crystal back, if one pops out. In that case, you can get a special gem glue and replace the stone, rather than sending your custom creation back for repair. If you run out of extra crystals we sent, you can request us to send you more.

PAYMENT METHODS:

You may place your order over the phone @770-365-0994, email shinedesignsbypat@gmail.com or online. SHINE DESIGNS BY PAT accepts AmericanExpress, Visa, MasterCard, Discover, PayPal, Sezzle and manual payments.

DISCLAIMER:

THIS WEBSITE IS PROVIDED BY SHINE DESIGNS BY PAT ON AN "AS IS" BASIS. SHINE DESIGNS BY PAT MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SHINE DESIGNS BY PAT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANT-ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SHINE DESIGNS BY PAT WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, PUNITIVE, INDIRECT, INCIDENTAL, AND CONSEQUENTIAL DAMAGES.

By placing an order, the Customer Agrees that SHINE DESIGNS BY PAT, its employees, or affiliates are not liable and will not cover any other types of damages or "claims" that may have arisen as a direct or subsequent result to self, of product use to other personal property of any kind. By submitting your order, customer agrees to our shopping policy and will hold SHINE DESIGNS BY PAT harmless of any other claims or damages arising as a result of product purchase or use.

PRIVACY:

Your personal information is not shared, rented, or sold to any other party. We only request your information we need to process your order.

RETURN POLICY

DUE TO THE CUSTOM NATURE OF OUR PRODUCTS, WE DO NOT ISSUE REFUNDS.  IF YOU EXPERIENCE A PROBLEM WITH YOUR PRODUCT, PLEASE CONTACT US WITHIN 5 DAYS OF RECEIVING YOUR ORDER AT PWARD@SHINEDESIGNSBYPAT.COM WITH YOUR ORDER NUMBER AND WE WILL DO OUR BEST TO RESOLVE YOUR ISSUE.

SHIPPING POLICY

Since we work on items in the order received, we highly advise you to prepare for Holidays seasons few months in advance to make sure you get your custom made gift in time and to avoid longer waiting time! IF YOU NEED YOUR ITEM IN THE RUSH, YOU MAY REQUEST RUSH SERVICE.

FREE SHIPPING (APPLIES AUTOMATICALLY TO ORDERS OF $150 OR MORE)

USPS Economy Ground USA shipping: FREE (7-10 days) after item is made
This shipping method doesnt include insurance, only delivery confirmation. Tracking number will be provided by us.

Disclaimer: Packages left at the destination location due to no one being available to receive them and are subsequently lost or damage, are deemed delivered and then borne by the customer if a "Signature Required Request" was not made at the time of shipping. (i.e lost packages from carrier leaving them outside of your location, because no one is available to accept, are customer's responsibility!

INTERNATIONAL SHIPPING:
*Not Available Yet*

We lovingly package all our items and ship orders in secure boxes with lots of bubble wrap, air bags, decorative paper, and/or foam. If a product is damaged in shipping, it is a customer's responsibility to file a damage claim with that carrier for a full amount package was insured.

Disclaimer:

WE ARE IN NO WAY RESPONSIBLE FOR LOST/BROKEN PACKAGES DURING SHIPPING PROCESS. PLEASE MAKE SURE TO INCLUDE INSURANCE FOR FULL AMOUNT OF YOUR ORDER IN CASE THAT HAPPENS TO COVER YOUR LOSES.